ENSURED SUCCESS GENESYS GCX-GCD EXAM QUESTIONS - 100% MONEY BACK GUARANTEE

Ensured Success Genesys GCX-GCD Exam Questions - 100% Money Back Guarantee

Ensured Success Genesys GCX-GCD Exam Questions - 100% Money Back Guarantee

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Genesys Cloud CX: Developer Certification Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which of the following statements is NOT true regarding numbering plan?

  • A. It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.
  • B. Numbering plan can be added or modified based on the organizational requirements
  • C. Numbering plan is also known as a dial plan.
  • D. It has to be created manually

Answer: D

Explanation:
This statement is not true. In Genesys Cloud CX, numbering plans (or dial plans) can be created automatically using default settings or manually configured as needed. They are flexible and can be modified based on organizational requirements, but manual creation is not mandatory.


NEW QUESTION # 23
Which type of request is sent to update all the participants' state to disconnected

  • A. PUT
  • B. PATCH
  • C. POST
  • D. GET

Answer: B

Explanation:
In Genesys Cloud CX, a PATCH request is used to update the state of all participants in a conversation to disconnected, allowing partial updates to the resource without replacing the entire object.


NEW QUESTION # 24
The _______________ perspective is a ledger-type event stream over some time interval with time stamps for every event that occurred during the period.

  • A. Aggregate Metrics
  • B. Instantaneous Observation
  • C. Detail Records
  • D. Aggregate Records

Answer: C

Explanation:
The Detail Records perspective in Genesys Cloud CX represents a ledger-type event stream that includes time- stamped records for every interaction event over a given time interval, offering granular insight into each step of the interaction.


NEW QUESTION # 25
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

  • A. IVR prompts
  • B. Dialog boxes
  • C. Scripts
  • D. Toast pop-ups

Answer: C

Explanation:
Scripts in Genesys Cloud CX present caller information to agents and can guide them through interactions by allowing data collection or updates during the call, enhancing consistency and efficiency.


NEW QUESTION # 26
Arrange the following five stages of migrating from a BYOC Cloud or Genesys Cloud CX Voice to a hybrid media organization in the correct order?
1. Placing your edges into the Genesys Cloud CX hybrid media edge group.
2. Pairing your new BYOC premises edges to Genesys Cloud CX.
3. Configuring edge interfaces to use site interconnects.
4. Enabling and configuring site links
5. Making your organization hybrid media capable

  • A. 5,2,1,3,4
  • B. 4,1,2,5,3
  • C. 1,3,2,5,4
  • D. 2,1,3,4,5

Answer: A

Explanation:
1. Making your organization hybrid media capable: Begin by enabling hybrid media capabilities in your organization to support both cloud and premises-based media processing.
2. Pairing your new BYOC Premises Edges to Genesys Cloud CX: Next, pair your BYOC Premises Edges with Genesys Cloud CX to establish communication between the premises hardware and the cloud platform.
3. Placing your Edges into the Genesys Cloud CX hybrid media edge group: After pairing, move your Edges into the Genesys Cloud Hybrid Media Group to manage them within the hybrid environment.
4. Configuring Edge interfaces to use site interconnects: Then, configure the network interfaces on your Edges to utilize site interconnects, facilitating communication between different sites.
5. Enabling and configuring site links: Finally, enable and configure site links to establish connections between your premises and cloud sites, completing the hybrid media setup.
Reference: https://help.mypurecloud.com/articles/convert-byoc-cloud-genesys-cloud-voice-to-hybrid-media/


NEW QUESTION # 27
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